Cancel /Change Order

At Girlvibestore, we understand that plans can change. Whether you have had a change of heart regarding a style, need to update your shipping details, or selected the wrong size for your Skirt, Jacket, or Cardigan, we are here to assist. However, because we strive for rapid fulfillment, there is a very limited window for modifications.

Quick Summary

  • Cancellation: Orders can only be canceled if they have not yet entered the shipping process (typically within 2–4 hours).

  • Changes: Address or item swaps can only be made before the order is packed and labeled.

  • Post-Shipment: Once a tracking number is generated, please refer to our Return & Refund Policy.

1. Processing Timeline

To ensure your fashion items reach you promptly, our warehouse team begins the inspection and packing process shortly after your order is placed:

  • Quality Control & Packing: Each piece undergoes a final check for quality, stitching, and material before being secured in protective packaging (usually within 1–2 hours).

  • Label Creation: Once a shipping label is printed, the order is marked as "Shipped" and can no longer be modified or stopped.

2. How to Request a Change

Time is of the essence. Please follow these steps:

  • Act Immediately: Email us at support@girlvibestore.shop as soon as possible.

  • Provide Details: Include your Order Number (e.g., #GVS1234) and the specific change (e.g., "Change Skirt size to M" or "Update Shipping Address").

  • Subject Line: Use "URGENT: Order Change #Number" to help our team prioritize your request.

3. Specific Scenarios

  • Item/Color Swap: If the desired item is in stock and your order hasn't been boxed, we will happily swap it for you.

  • Shipping Address: We can update the destination if the package is still in our facility. If it has already left, any carrier redirection fees will be the customer's responsibility.

  • Adding Items: For security reasons, we cannot add items to an existing order. Please place a separate order for any additional pieces.

Contact Our Support Team

  • Email: support@girlvibestore.shop 

  • Address: 4303 W 126th St, Leawood, KS 66209, United States

  • Hours: Mon – Sat, 8:00 AM – 7:00 PM (EST)