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Return to shopOrder Cancellation & Change
At Girlvibestore, we process orders quickly to ensure the fastest delivery possible. We understand that sometimes you may need to change or cancel your order. Please review our policy below:
Quick Summary:
- Cancellation Window: Within 24 hours of purchase.
- Modification: Address or item changes are accepted within 24 hours.
- Fees: $0.00 (No cancellation fees).
1. How to Cancel or Change Your Order
If you wish to cancel your order or make any changes (such as updating the shipping address or changing an item's size/color), please contact us as soon as possible via email at support@girlvibestore.shop.
| Action | Timeframe & Condition |
|---|---|
| Cancel Order | Free of charge if requested within 24 hours of placing the order. |
| Change Address | Possible if the order has not been processed for shipping (usually within 24 hours). |
| Change Item/Size | Possible within 24 hours. If the new item has a different price, we will issue a partial refund or send an invoice for the difference. |
| Late Requests | If the order has already been shipped, we cannot cancel or change it. Please follow our Return Policy once the item arrives. |
2. Refunds for Cancelled Orders
Once a cancellation is confirmed, your refund will be processed immediately. The funds will be returned to your original payment method within 7 business days, depending on your bank's processing time.
3. Orders Already in Transit
If your order has already been picked up by the carrier, we are unable to stop the delivery. In this case, please wait for the package to arrive and contact us to initiate a return. We offer a 60-day return window for your convenience.
4. Contact Our Support Team
For any urgent requests regarding your order, please reach out to us during our business hours:
Company: Girlvibestore
Email: support@girlvibestore.shop
Address: 4303 W 126th St, Leawood, KS 66209, United States
Support Hours: 8:00 AM – 5:00 PM (EST), Monday – Saturday